💳 Refund & Cancellation Policy

2.1 Subscription Cancellation

You may cancel your premium subscription at any time through your account settings. Upon cancellation:

• •Your premium features will remain active until the end of your current billing period.
• •You will not be charged for subsequent billing periods after cancellation.
• •Your account will revert to the free plan tier at the end of the billing period.
• •Data and content exceeding free plan limits will be preserved for 30 days, after which excess items may become inaccessible.

2.2 Refund Eligibility

2.3 Renewal Refunds

Auto-renewal charges are generally non-refundable. It is your responsibility to cancel your subscription before the renewal date if you do not wish to be charged. We send renewal reminders via email and in-app notifications prior to each billing cycle.

3.1 Escrow Protection

All marketplace purchases on AutogramStudio are protected by our built-in escrow system. Payment is held securely until the buyer confirms receipt and satisfaction with the product. This provides inherent buyer protection and reduces the need for traditional refund processes.

3.2 Before Delivery Confirmation

If you have not yet confirmed delivery, you may request a refund through the order dispute system. The escrowed funds will be released back to your wallet after review by our support team, provided:

• •The seller has failed to deliver the product within the agreed timeframe.
• •The product delivered significantly differs from the listing description.
• •The product is defective, non-functional, or not as advertised.
• •The seller's account is suspended or terminated for fraud.

3.3 After Delivery Confirmation

Once you confirm delivery and the escrowed funds are released to the seller, refunds are significantly limited. In exceptional circumstances, refunds may be considered if:

• •There is clear evidence of seller fraud or misrepresentation.
• •The product contained malware or harmful code not disclosed in the listing.
• •Access to the purchased product was revoked by the seller immediately after confirmation.

3.4 Dispute Process

To request a marketplace refund, you must:

• 1.Open a dispute through the order detail page within the Platform.
• 2.Provide clear evidence supporting your claim (screenshots, messages, etc.).
• 3.Allow the seller 48 hours to respond to the dispute.
• 4.If unresolved, AutogramStudio support will review the evidence and make a final determination.

AutogramStudio's decision on marketplace disputes is final and binding on both parties. Marketplace platform commission fees are non-refundable regardless of the outcome of the dispute.

Funds deposited into your AutogramStudio wallet are generally non-refundable, as the wallet is designed as an internal credit system for use within the Platform. However, refunds for wallet deposits may be considered in the following cases:

• •Duplicate or erroneous deposits due to payment gateway errors.
• •Unauthorized deposits (your payment method was used without your knowledge).
• •Deposits made to the wrong account due to a Platform error.

If you have an unused wallet balance and wish to withdraw it, please use the withdrawal feature rather than requesting a refund. Wallet funds can be withdrawn to your bank account or UPI, subject to our withdrawal policies and minimum withdrawal amount.

When you subscribe to a premium channel through the Channel Store:

• •Before Access: If you subscribed but did not receive the Telegram invite link or were unable to access the channel, you may request a full refund within 24 hours.
• •After Access: Once you have been granted access to the channel, subscriptions are generally non-refundable as the digital service has been delivered.
• •Channel Deleted: If the channel owner deletes or closes the channel during your active subscription period, you will receive a prorated refund for the remaining unused period.
• •Content Issues: If the channel content significantly misrepresents what was advertised on the Channel Store listing, you may submit a complaint for review.

For purchases made through the Bio Link system:

• •Paid Links: Refunds for paid link purchases may be requested within 24 hours if the promised content was not delivered, was significantly different from the description, or was inaccessible.
• •Tips/Donations: Tips are voluntary contributions and are non-refundable under all circumstances.
• •Digital Products: Purchases of digital products through bio link pages follow the same refund guidelines as marketplace purchases.

To request a refund, please follow these steps:

Approved refunds will be processed as follows:

• •To Original Payment Method: For subscription and direct payment refunds, the amount will be credited back to the original payment method (UPI, bank account, etc.). Processing times depend on your payment provider and may take 7-14 business days.
• •To Wallet: For marketplace and escrow-related refunds, the amount is typically credited to your AutogramStudio wallet for immediate use.
• •Partial Refunds: In some cases, we may offer a partial refund (e.g., prorated subscription refund for unused days, or a reduced amount after deducting applicable fees).

We strongly encourage you to contact us directly to resolve any payment disputes before initiating a chargeback through your payment provider. Initiating a chargeback without first attempting to resolve the issue with us:

• •May result in immediate suspension of your account and all associated services.
• •Will be subject to our dispute resolution process, and we will provide evidence to the payment provider.
• •May result in permanent account termination and forfeiture of any wallet balance or pending earnings.

Fraudulent chargeback claims (where the user received and used the service but disputes the charge) are a violation of our Terms of Service and may result in legal action.